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COVID-19 Information

A Note About COVID-19

Dear Clients and Friends,

We are thinking of you, and our entire community during this stressful time. We miss you very much, and we hope that you and your family are staying healthy and safe. If you have any questions or concerns please reach out to us, we are here for you.

At the Androscoggin Animal Hospital we are taking all necessary precautions to do our part to help contain the spread of COVID 19, and to remain available for urgent and emergency appointments. Among other precautions, we are currently following a physical distancing protocol that does not allow clients into the building. We have adjusted our curbside service to make it the safest and most personal experience possible. Our staff is wearing protective equipment and staying separated from each other within the hospital. We are cleaning and disinfecting the facility meticulously.

Once your pet is in the clinic, we are treating them with the same fear-free techniques, kindness, and care we traditionally use. We are using real-time video, photos, text messages, email, and phone conversations to keep the experience as personal as possible. When you arrive, please let us know how you prefer to communicate during the visit. In addition to being available at the clinic during our normal business hours, we are available through a variety of channels including our telemedicine app, Medici. We are mailing and doing curbside pick up for medications, products, and prescription diets, as well as being able to set you up online to have those diets shipped right to your door.

We want to take this opportunity not only to send our well wishes but also to sincerely thank you for your partnership and support. We want to apologize for any disruptions that may have occurred as a result of the COVID 19 pandemic. We also want to reassure you that we remain committed to making sure that you get the maximum value from your partnership with us. We are all in this together!

If you have any questions or concerns, please feel free to contact us at any time. We are here for you and your beloved furry family members.

Thank you again for your trust and support and for being there for us!

Jon Spelke and the Androscoggin Animal Hospital Team

Fantastic service! Caring, attentive and friendly staff! I am so happy I chose AAH for my dogs surgery!

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